Just last week, I watched a friend of mine – a client success manager at a tech company – go through what seems like an all-too-common situation. Leadership of their organization had just announced that they’d been working with a big consulting firm and would be initiating a company-wide restructure in light of their findings. “Stay tuned for more information” was the extent of details they received. Across the next few weeks, my friend slowly saw his colleagues get invited to ominous zoom meetings, sent by email addresses they didn’t recognize. The lack of transparency caused the whole organization to freeze; nobody could effectively do their job while they waited to learn of their fate. When leaders undervalue open and transparent communication, they create unnecessary roadblocks that inhibit the achievement of their goals.
Communication is one of the six essential coaching skills, defined as a leader’s capacity to effectively share information, strategies, and expectations with team members. With transparency being one of the key components of effective communication, it’s critical for leaders to learn how to exercise this skill well. Download our transparency white paper below to see the data and best practices that help leaders hone this important skill.